Frequently Asked Questions

Esar Printing has been serving the printing industry in Ethiopia for 9 years. During this time, we've built a strong reputation for quality, reliability, and exceptional service. We continue to invest in the latest technology and expand our capabilities to better serve our clients.

We primarily serve the Addis Ababa area and surrounding regions. For clients in other parts of Ethiopia, we can arrange delivery or discuss alternative arrangements. Contact us to discuss your specific location and needs.

Yes! We offer volume discounts ranging from 10% to 30% depending on the quantity and type of printing. We also provide special rates for repeat customers and corporate contracts. Contact us to discuss your bulk order requirements.

Absolutely! We offer professional design consultation and services. Whether you have a complete design ready or just an idea, our team can help bring your vision to life. Design services are available at competitive rates or included with certain packages.

Our standard business hours are Monday to Friday, 8:00 AM - 5:00 PM, and Saturday 9:00 AM - 2:00 PM. We are closed on Sundays. For urgent matters, please contact us and we'll do our best to assist.

Getting a quote is easy! You can fill out our online contact form, call us directly, or visit our office with your project details. We typically provide quotes within 24 hours. Quotes are free and include design consultation.

Digital Printing: Best for smaller quantities, fast turnaround, and jobs requiring customization. Lower setup costs but higher per-piece cost.

Offset Printing: More economical for large quantities, superior color consistency, professional quality. Higher setup costs but lower per-piece cost.

We accept all standard formats including PDF, JPEG, PNG, TIFF, and native files (PSD, AI, CDR, INDD). For best results, we recommend submitting high-resolution PDFs at 300 DPI with CMYK color space. We can also help convert files if needed.

We offer a wide variety of paper stocks including standard, premium, glossy, matte, cardstock, and specialty papers. We can help you choose the best option based on your project needs and budget. Different paper types are available for different printing methods.

Yes! We have color matching capabilities and can provide Pantone matching for consistent color reproduction. We also offer color proofing before final production to ensure your colors are exactly as you want them.

We offer numerous finishing options including binding (perfect, saddle stitch, spiral, comb), lamination, die cutting, embossing, foil stamping, hole punching, and more. These can enhance the appearance and durability of your printed materials.

Our large format printer can handle materials up to 5 meters wide. For custom or larger requirements, we have solutions available. Contact us to discuss your specific size needs.

Turnaround times vary by service:

• Digital Printing: 2-5 business days
• Offset Printing: 5-10 business days
• Large Format: 2-3 business days
• Express/Rush: 24-48 hours (fees apply)

Custom projects may require different timeframes. Contact us for specific estimates.

Yes! We can accommodate rush orders with expedited turnaround. A rush fee (20-50% depending on urgency) applies. Contact us immediately with your deadline and we'll work to accommodate your timeline.

Yes! We offer delivery services in the Addis Ababa area. Delivery is free for orders over a certain value or available for a small fee for smaller orders. We can also arrange pickup at our facility.

After you place an order, we:

1. Review your files and design
2. Provide a proof for approval
3. Make any requested revisions
4. Proceed to production
5. Deliver or notify you for pickup

We keep you updated throughout the process.

Yes! We provide regular updates on your order status. For larger orders, we can provide more detailed tracking. Contact us with your order number and we can give you a status update anytime.

We stand behind our work with a quality guarantee. If you're not satisfied with your printed materials, we'll work with you to make it right - whether that's reprinting or adjustments. We take pride in every job we produce.

We accept multiple payment methods including cash, bank transfer, mobile money, and credit/debit cards. Specific payment terms and deposit requirements can be discussed on a per-order basis. Contact us to arrange a payment plan if needed.

For most orders, we require a 50% deposit to get started on your project. The remaining balance is due before pickup or delivery. For established customers or large ongoing contracts, we can arrange alternative terms.

We understand plans change. Cancellations requested before production begins are refundable minus any design or setup fees. Once production has started, cancellation fees may apply depending on materials used. Contact us to discuss your specific situation.

Yes, for larger orders, we can work out payment plans. Contact us to discuss your budget and timeline, and we'll see what arrangements we can make.

Yes, we take your privacy seriously. Your personal and business information is kept confidential and secure. We do not share your information with third parties without your permission. Contact us for details on our full privacy and confidentiality policies.

We offer unlimited revisions before production begins at no additional cost. Once production has started, revisions are not possible. That's why we always provide a final proof for your approval before printing.